Returns & Refunds

Last updated: June 26, 2026

At Tandem Vincemus, we want you to love what ends up on your wall. If something isn't right, we're here to help.

1. 30-Day Returns

If your piece isn't right for you, you can return it within 30 days of delivery for a full refund of the product price. To be eligible, your item should be:

• In its original, undamaged condition.
• In its original packaging where possible.
• Accompanied by valid proof of purchase (order number or receipt).

2. Lifetime Warranty

Every Tandem Vincemus piece is backed for life against manufacturing faults. If you ever experience a defect — tears, frame faults, mount issues, or print defects — we'll replace it free, no questions asked. This warranty covers manufacturing faults and not accidental damage, misuse, or normal wear over time.

3. Damaged or Lost in Transit

Every order is covered by our Safe Delivery Guarantee. If your piece arrives damaged, or is lost in transit, we'll replace it free of charge. Just email us a photo of the damage at hello@tandemvincemus.com within 7 days of delivery and we'll arrange a replacement right away.

4. How to Start a Return

Email our team at hello@tandemvincemus.com with your order number and the reason for your return. We'll confirm the return address and instructions. Items sent back without prior authorisation may not be eligible for a refund.

5. Refunds

Once we receive and inspect your returned item, we'll let you know by email. If approved, your refund will be issued to your original payment method within 5–10 business days. Refunds cover the product price; original shipping costs are non-refundable unless the item was defective, damaged, or sent in error.

6. Non-Returnable Items

The following are not eligible for return or refund:

• Gift cards.
• Final sale or clearance items.
• Items returned after the 30-day window, except where covered by the Lifetime Warranty above.

7. International Returns

Customers outside our home country are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Duties, customs fees, and import taxes are non-refundable.

8. Disputes and Chargebacks

Before filing a chargeback or payment dispute, please contact us at hello@tandemvincemus.com so we can put things right directly — it's almost always faster.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.

Contact

Tandem Vincemus · hello@tandemvincemus.com